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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

A) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
B) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
C) A document checklist item for an action plan template cannot be created.
D) The reviewer users cannot create their own tasks within a predefined action plan template.

2. The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements/contracts to its customers. Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?

A) Conga
B) Adobe Sign
C) eSignLive
D) DocuSign

3. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Set up Business Rules Engine (BRE) to determine Complaint validity.
B) Configure Inspections and Visits
C) Link Cases to Permits
D) Link Inspections and Visits to Permit Applications
E) Configure Action Plans on Cases and Permits

4. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the license fee logic using triggered flows
D) Application form using Omniscripts and embed the license fee logic using integration procedures

5. A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?

A) Map Form Types to Objects
B) Enable Data Raptor to read information from a scanned document
C) Enable OCR Setting in the Document Object
D) Enable Intelligent Form Reader
E) Set Up Data Extraction

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