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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
WGU Operations Management (C215, VDC2) Sample Questions:
Which concept of variation measures the central tendency of a set of data?
- A. Variable
- B. Mean
- C. Range
- D. Standard deviation
Correct Answer: B 🗳️
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How does the status of overall customer satisfaction support supply chain objectives?
- A. It measures compliance.
- B. It measures efficiency.
- C. It measures capacity utilization.
- D. It measures space requirements.
Correct Answer: B 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
How do just-in-time (JIT) and lean systems add value?
- A. By reducing waste
- B. By improving lighting
- C. By increasing simplicity
- D. By enhancing responsibility
Correct Answer: A 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Which instrument would use an allocation process for space requirements in an industry scenario?
- A. Relationship chart (REL)
- B. Rectilinear distance
- C. Block plan
- D. From-to matrix
Correct Answer: C 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Which tier-level supplier directly supplies materials or services to a processing and packaging plant?
- A. Tier one suppliers
- B. Tier five suppliers
- C. Tier two suppliers
- D. Tier four suppliers
- E. Tier three suppliers
Correct Answer: A 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
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