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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Work Order for the new date.
B) Reschedule the Service Appointment for the new date.
C) Create a new Work Order and Service Appointment.
D) Create a new Service Appointment on the original Work Order.

2. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Work Order Line Item and a Product request line item.
B) Create a Product Consumed and a Produc request line item.
C) Create a Product Request and a Product request line item.
D) Create a Shipment and a Productrequest line item.

3. Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

A) Service Crew
B) Required Resource
C) Preferred Resource
D) Technicians with Required Skills

4. Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spenton each step?

A) Relate the Time Sheet Entries to the Service Appointment.
B) Relate the Time Sheet to the Service Appointment.
C) Relate the Time Sheet to the Work Order Line Item.
D) Relate the Time Sheet Entries to the Work Order Line Item.

5. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Territory Assignment Policy to the Highest Level.
B) Set the Polygon Assignment Policy to the Lowest Level.
C) Set the Territory Assignment Policy to the Lowest Level.
D) Set the Polygon AssignmentPolicy to the Highest Level.

Solutions: