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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Incident management workflow
  • 1. Incident lifecycle configuration
    • 2. Work item templates and queues
      - Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          Topic 2: Security and Access Control- User roles and permissions
          • 1. Role-based access control (RBAC)
            • 2. Active Directory integration
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Request offerings configuration
                • 2. Service request workflows
                  Topic 4: Deploying and Configuring System Center Service Manager- Management packs configuration
                  • 1. Service Manager data warehouse integration
                    • 2. Importing and customizing management packs
                      - Installation and initial configuration
                      • 1. Prerequisites and system requirements
                        • 2. Service Manager management server setup
                          Topic 5: Reporting and Data Warehouse- Reporting configuration
                          • 1. Standard and custom reports
                            • 2. SSRS integration
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. CI classes and relationships
                                • 2. Discovery and synchronization

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