Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Instant Download 1Z0-1064-26 Exam Dumps : Oracle Fusion Service 2026 Implementation Professional
Updated: Sep 28, 2026
No. of Questions: 79 Questions & Answers with Testing Engine
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Redwood UX and AI Features | - AI capabilities
|
| Topic 2: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 3: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 4: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 5: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 6: Data Migration and Integration | - Data import/export
|
| Topic 7: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 8: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. The team members have not established the e-mail feature on the Offerings page.
- C. The team members don't have the Email Administrator Role provisioned.
- D. There are no specific e-mail tasks available.
Correct Answer: B 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Product and category filtering
- B. Default notification preferences
- C. Default timezone
- D. Knowledge management article links
- E. Service request links
- F. Knowledge management language locales
- G. Default communication preferences
- H. Default chat channel preferences
Correct Answer: A,D,E,F 🗳️
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign the new business object to a new component.
- B. Assign the new business object to a page.
- C. Assign object access roles to an administrative user.
- D. Map a Visual Builder Cloud Service business object to the object API.
Correct Answer: C,D 🗳️
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
- A. 1,2,3,4
- B. 2,4,3,1
- C. 1,3,2,4
- D. 3,2,4,1
Correct Answer: A 🗳️
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- E. The batch job for recommendations has not been executed.
Correct Answer: B 🗳️
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