Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download ITIL-4-CDS Exam Dumps : ITIL 4 Specialist: Create, Deliver and Support
Updated: Oct 11, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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- Total Questions: 89
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Create and develop services | 25% | - Quality assurance and validation
|
| Plan and build service value streams | 25% | - Service value system and value streams
|
| Deliver and transition services | 25% | - Service delivery and operational practices
|
| Support and improve services | 25% | - Service support and incident management
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Which is an example of a divisional organizational structure?
- A. An organization which uses a grid of reporting relationships
- B. An organization which does not have a layered management structure
- C. An organization which has a different business unit for each of its products
- D. An organization which has arranged its teams in a hierarchical authority structure
Correct Answer: C 🗳️
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
- A. Encourage informal teams across the organization
- B. Incorporate the organization's vision into the team culture
- C. Hold regular meetings focusing on problem solutions
- D. Promote a culture of learning and development
Correct Answer: B 🗳️
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
- A. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
- B. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
- C. An accurate and complete incident record, enabling subsequent trend analysis of incidents
- D. An incident resolved within the target SLA time, enabling efficient use of service desk resources
Correct Answer: B 🗳️
What should an organization consider when deciding to retain or outsource specific IT services?
- A. Immediate staff reduction
- B. Transfer of responsibility for highly tailored services
- C. Short-term cost optimization
- D. Cultural barriers and associated risks
Correct Answer: D 🗳️
An organization prioritizes its work on a `last-in, first-out' basis.
Which work item should be actioned NEXT?
- A. An item logged yesterday at 11:00
- B. An item logged yesterday at 09:00
- C. An item logged today at 09:00
- D. An item logged today at 11:00
Correct Answer: D 🗳️
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