Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download ITILFNDv5 Exam Dumps : ITIL Foundation (Version 5)
Updated: Oct 10, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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- Total Questions: 143
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 34-38% | - General management practices - Technical management practices - Service management practices |
| Topic 2: ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Focus on value - Keep it simple and practical - Start where you are - Optimize and automate - Think and work holistically - Collaborate and promote visibility |
| Topic 3: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 4: ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - ITIL guiding principles - The four dimensions of service management |
| Topic 5: ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - The service value chain - Inputs, outputs, and activities of the service value chain |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which of the following terms BEST describes a change?
- A. An unplanned interruption to a service or reduction in the quality of a service
- B. An underlying cause of one or more incidents
- C. The addition, modification or removal of anything that could have an effect on product and service
- D. Any component that needs to be managed in order to deliver an IT service
Correct Answer: C 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?
- A. Market share dominance
- B. Benefits for organization, its customers, and stakeholders
- C. Employee satisfaction
- D. Increased revenue only
Correct Answer: B 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Which of the following is a key success metric for 'Transition' activity?
- A. Number and impact of deployment errors
- B. Quality of the resources and services outsourced from suppliers
- C. Speed of normal service restoration
- D. Service performance against the agreed SLA targets
Correct Answer: A 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Which of the following BEST describes an outcome in a service relationship?
- A. A software product provided to the consumer by the service provider
- B. A result achieved by a stakeholder through the use of at least one output
- C. A tangible or intangible deliverable created during a service activity
- D. A specific task completed by the service provider as part of service delivery
Correct Answer: B 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Which of the following is a necessity to a successful service level agreement (SLAs)?
- A. The language and terms used in the SLA should be commonly understood by all parties
- B. Vague targets, such as those related to user experience, should be avoided
- C. Base the SLA on system-based metrics that are useful to the service provider
- D. In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
Correct Answer: A 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
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