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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

  • A. Integration caters for error handling and monitoring
  • B. Integration between SAP CX and SAP ERP is out-of-the-box
  • C. Integration is GDPR compliant
  • D. Integration value mapping needs to be maintained
  • E. Integration monitoring needs to be centralized
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

  • A. Al capabilities empower sales & marketing analysts to accelerate decisions.
  • B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
  • C. Business process analysis is available out-of-the-box.
  • D. SAP Build can be used to create custom apps.
  • E. SAP Integration Suite is available to integrate applications.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Which application would you recommend to manage the customer consent and preference lifecycle?

  • A. SAP Customer Data
  • B. SAP Sales Cloud Version 2
  • C. SAP Commerce Cloud
  • D. SAP Emarsys
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

  • A. Complex and costly upgrades from custom extensions
  • B. Rapid, continuous innovation by running the latest software version
  • C. Better process execution through improved data quality
  • D. Efficient operations of IT security and efficiency
  • E. Data quality and consistency challenges
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

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