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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?

A) Build a custom retriever in Einstein Studio with product line filters and regency ranking.
B) Apply semantic embeddings with default metadata filters to achieve the desired result
C) Use the default retriever which automatically accounts for regency ranking.

2. Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?

A) Service Replies and Case Summaries
B) Reply Recommendations and Sales Summaries
C) Service Replies and Work Summaries

3. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Agent
B) Einstein Work Summaries
C) Einstein Sales Summaries

4. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Ingest the Einstein Shield Event logs into CRM Analytics.
B) Review the debug logs of the running user.
C) Enable audit trail in the Einstein Trust Layer.

5. Universal Containers plans to enable Agentforce in Slack so teams can interact with agents directly in Slack channels. Which description represents the key steps required to enable Agentforce in Slack?

A) Configure the Slack agent connection and, in Manage Agentforce, install the agent, then assign agent access to users.
B) Configure the Slack workflow to invoke the Agentforce API, enabling users to interact with agents through predefined triggers and automated steps,
C) Enable the default Slack channel Agentforce, and assign Slack agent access to users.

Solutions: