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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.

2. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Power User
B) Teleworker
C) Voicemail to Email
D) Mobile User
E) Email Integration Services

3. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) All cards may not be seated correctly.

4. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The Windows account does not have permission.
B) The UMS service is installed automatically.
C) The server platform does not meet the requirements.
D) The UMS licenses have not been loaded.

5. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) get time
C) time
D) time server

Solutions: