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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

2. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Reserve Agent
C) Predicted Wait Time
D) Vector queuing priority

3. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Assignment
C) Action
D) Scope
E) Stop Position

4. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archivers far ACD1 and ACD2 have not complete yet.
D) The nightly archiver for ACD3 failed to run successfully.

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Split
C) Vector
D) Skill

Solutions: