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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
B) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
C) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

2. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating Assets instead of orders would provide more business Value.
B) Migrating millions of records may reduce query performance due to large data volumes
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) This would require migrating all products sold within last 5 years, including those that are no longer sold.
E) Migrating millions of records will cause Order Management to fail during processing due to large volume

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

4. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Assets based ordering
B) Enterprise Sales Management
C) Mobile subscription Management
D) Digital commerce

5. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Downstream Order Item Scope
B) Order Item Scope
C) Account Scope
D) Top Order Item Scope

Solutions: