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Apple Macintosh Service Sample Questions:

1. Which one of the following is NOT a risk when working around CRTs?

A) Toxic materials
B) Implosion
C) Electric shock
D) Overheating

2. Examine the exhibit. Is this the correct tool to remove the top cover from a Mac mini?

A) Yes
B) No

3. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) About This Mac
B) Service Source
C) GSX
D) Apple Support Page
E) System Profiler
F) Console
G) Apple Name Tool

4. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) What type of wireless card is installed in your Mac?
C) Does your ISP support wireless access to the Internet?
D) Can any other computer successfully join her network?

5. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Replace the logic board.
B) Reset the SMC.
C) Run Apple Service Diagnostic.
D) Replace the DC in board.

Solutions: