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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

Question 1

If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

A. /System/Library/Fonts
B. /Library/Fonts
C. ~/Library/Fonts
D. /System/Fonts

Question 2

Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A. Hold the shift key down to Safe Boot the iMac.
B. Start up in single-user mode and type the /sbin/fsck -fy command.
C. Start the iMac from OS X Recovery and use Terminal.
D. Start the iMac from OS X Recovery and use Disk Utility.

Question 3

Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A. Startup from OS X Recovery and choose the Unlock Disk option.
B. Startup from OS X Recovery and open the Firmware Password utility.
C. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

Question 4

An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A. "/Library/Desktop Pictures
B. /Syste rn/Li bra ry/Deskto p Pictures
C. /System/Desktop Pictures
D. /Library/Desktop Pictures

Question 5

A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A. In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
B. She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C. Startup from 05 X Recovery and choose the Get Help Online option.
D. Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

Solutions: