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Avaya Oceana® Solution is a comprehensive omnichannel contact center solution that provides customers with an exceptional experience across all channels. This solution enables businesses to provide a seamless customer experience by integrating various communication channels such as voice, email, chat, social media, and SMS. The Avaya Oceana® Solution is designed to enhance customer satisfaction, increase agent productivity, and reduce operational costs.
Reference: https://www.avaya-learning.com/lms/#/training/catalog
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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Interaction Management | - Omnichannel handling
|
| Avaya Oceana Architecture | - Core components and services
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
| Installation and Configuration | - System setup and deployment
|
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