Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download 3305 Exam Dumps : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Updated: Sep 25, 2026
No. of Questions: 64 Questions & Answers with Testing Engine
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Licensing | 20% | - Deployment models and zones - POM components and features - Licensing requirements for AEP and POM - AEP solution architecture and components |
| Administration | 15% | - Reporting and scheduling - User account and access management - Call flow management |
| Installation | 20% | - Database installation and setup - High availability configuration - System requirements for AEP and POM - Installation procedures for AEP and POM |
| Configuration | 25% | - POM campaign creation and rules - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration |
| Maintenance and Troubleshooting | 20% | - Software updates and patching - Backup and restore procedures - Monitoring tools and logs - Diagnosis and resolution of common issues |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
- A. Restart the MPP service from the EPM.
- B. Install a new license file on the EPM.
- C. Restart the avpSNMPAgentSvc on the EPM.
- D. Reconnect each Media Processing Platform (MPP) with the EPM.
- E. Restart the vpms service on the Experience Portal Manager (EPM).
Correct Answer: C,D,E 🗳️
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)
- A. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
- B. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
- C. Ensure that the Short Message Service (SMS) server is not down.
- D. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
- E. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
Correct Answer: A,D 🗳️
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
- A. the Priority of the Campaign
- B. the Campaign Strategy
- C. the POM Campaign Manager
- D. the POM Campaign Director
Correct Answer: A 🗳️
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
- A. ICR Monitor
- B. Call Center
- C. Standard Report
- D. ICR Manager
Correct Answer: C 🗳️
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
- A. $POM__HOME/logs/PIM _CmpMgr.log* log files
- B. $POM_HOME/logs/CmpDirService.out* log files
- C. $POM_HOME/logs/PIM_CmpDir.log* log files
- D. $POM_.HOME/logs/CmpMgrService.out* log files
- E. $POM _HOME/logs/PIM_Web.log log* files
Correct Answer: A,C 🗳️
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