Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Instant Download BlackBerry : BCP-240
Check Updated on: Sep 22, 2026
No. of Questions: 100 Questions & Answers with Exam Engine
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| Topic 2: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Topic 3: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 4: Device Deployment & Configuration | 35% | - Network and connectivity setup - BlackBerry Link and backup/restore - Initial setup and provisioning |
| Topic 5: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
| Topic 6: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?
- A. Going over the data usage quota
- B. No payment information listed on the server
- C. Multiple Smartphones/Tablets enabled
- D. The Roaming IT policy rule
Correct Answer: D 🗳️
What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?
- A. Wi-Fi sharing
- B. Blocking USB connections
- C. Bluetooth connections
- D. Copying media and files
Correct Answer: D 🗳️
A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
- A. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
- B. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
- C. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
- D. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
Correct Answer: C 🗳️
What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?
- A. Work Account is only used with extra security such as S/MIME and PGP.
- B. Work Account connects to the Microsoft Exchange through MAPI.
- C. Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
- D. Using the "Work Account" option adds an email account that is only active while in the office.
Correct Answer: C 🗳️
Which of the following is required in order to process an NFC transaction?
- A. Both devices should be at least 20cm apart.
- B. A valid Wi-Fi connection is necessary.
- C. The battery of the BlackBerry 10 device should be 5% or more.
- D. Very close proximity or tap of the communicating devices is necessary.
Correct Answer: D 🗳️
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