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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A. Local Gateway with Webex Calling
B. WebRTC desktop calling
C. Cloud Connected PSTN only
D. Dedicated Instance without SIP trunks

Question 2

Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A. The audio file is missing.
B. There is no or invalid Text-to-Speech Message.
C. Cisco Cloud Text to Speech engine is unavailable.
D. There is a codec mismatch.

Question 3

A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A. Expressway Mobile and Remote Access
B. MPLS Layer 3 VPN
C. CUCM Extension Mobility
D. HSRP gateway redundancy

Question 4

A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A. SIP normalization scripts
B. H.323 gatekeeper zones
C. CAC and adaptive video resolution
D. Static RTP pinning

Question 5

An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. customer name
B. phone ANI
C. schedule timezone
D. schedule date in YYYY-DD-MM format
E. schedule date in YYYY-MM-DD format

Solutions: