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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent labels must be created for each routing client that can route calls to an agent.
B) Agent targeting rules are not allowed with translation routes.
C) Agent extensions can be defined as a range, without having to build each device target.
D) Agent device targets must be created for each phone that is used by an agent.

2. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

A) WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
B) Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
C) WebView 8.0(x) supports up to 25 concurrent reporting users.
D) Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.

3. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to provide a GKTMP interface to a Cisco Unified ICM solution
B) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
C) to register H.323 endpoints and associate them with specific dialed numbers
D) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment

4. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Lines can be configured to forward calls to other lines on the phone.
B) Agent ACD line can be a shared line.
C) Maximum number of calls on each line must be set to two.
D) Busy triggers on each line must be set to one.

5. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

A) number of call and ECC variables
B) number of agents
C) busy hour call attempts
D) percentage of calls queued

Solutions: