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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Your Cisco Unified CallManager 5.0 cluster is using your corporate Windows 2003 Active Directory for user information. Over the weekend you updated the Windows 2003 Active Directory Server and added a small group of new users. Cisco Unified CallManager is configured to synchronize with the Active Directory server every 8 hours and it has been 32 hours since the last successful synchronization. The configuration on Cisco Unified CallManager did not change during the Active Directory server upgrade and the remainder of the Windows network is functioning properly.
What are two possible causes of this synchronization issue? (Choose two.)

A) The LMHOSTS file has been corrupted.
B) There is a username and or password mismatch between the Cisco Unified CallManager cluster and the Windows AD server.
C) The domain controllers are down.
D) Authorization has not been configured for a third party LDAP service.
E) The synchronization on the AD server was set to manual.

2. Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they die happening?

A) traceroutes
B) RTMT real-time trace
C) syslog output
D) RTMT performance log viewer
E) Cisco Unified Dialed Number Analyzer
F) Cisco Unified Communications Manager alerts

3. You have received a trouble ticket stating that an IP phone is not working. When asked, the user informs you the phone is displaying the message "Registration rejected." Which two issues are possible causes of this problem? (Choose two.)

A) The IP phone's primary Cisco Unified CallManager has a database replication issue.
B) The IP phone is not getting an IP address.
C) The IP phone is not associated with a valid user profile.
D) The IP phone has not been defined in Cisco Unified CallManager.
E) The primary Cisco Unified CallManager is unavailable and the CallManager group assigned to the IP phone does not include a secondary CallManager.

4. Refer to Exhibit.

When the user tried to configure the command maximum session 5 under the dspfarm profile 1, the error shown in the exhibit was reported. Which course of action will resolve this issue?

A) Configure the dspfarm all command under the voice card.
B) The maximum conference-participants value must be configured > 0.
C) The Command dsp service dspfarm must be configured under the voice-card configuration.
D) Ensure that the conference bridge is not registered in Cisco Unified Communications Manager.

5. Refer to the exhibit.

Phones of branch users are not registering to the headquarters Cisco Unified Communications Manager of 10.10.10.100.
Which action fixes the registration of the branch phones?

A) Change the default-router and network dhcp command setting.
B) Add the command ip dhcp excluded-address 10.1.1.1 10.1.1.100.
C) Remove the option 150 command.
D) Add the command telephony-service and configure Cisco Unified Communications Manager Express to the existing configuration.

Solutions: