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CompTIA A+ Recertification Exam for Continuing Education Sample Questions:

1. A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

A) Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.
B) Boot the system from either a boot CD or other removable media type.
C) Disconnect the AC and battery power and hold the power button for several seconds.
D) Connect an external monitor into the laptop to determine if the LCD has failed.

2. A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer's speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise. Which of the following professionalism principles is the technician failing to address?

A) Avoiding being judgmental
B) Avoiding an argument with the customer
C) Avoiding dismissal of the customer's problems
D) Maintaining a positive attitude

3. A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario?

A) Remote assistance
B) FTP
C) telnet
D) Remote desktop

4. A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

A) Incorrect paper size
B) Worn feed rollers
C) Defective duplexer
D) Poor paper quality

5. Which of the following best practices is used to fix a zero-day vulnerability on Linux?

A) Scheduled disk maintenance
B) Patch management
C) Scheduled backup
D) Antivirus update

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