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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Display Data Channel Command Interface protocol
B) the Monitor Control Calibration Interface protocol
C) the Display Control Calibration Interface protocol
D) the Monitor Data Channel Command protocol

2. How can electrostatic discharge harm computer equipment?

A) Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
B) Electrostatic shock can cause the CPU to overclock and overheat the computer.
C) The discharge can contain enough power to alter the device parameters or melt silicon junctions.
D) The discharge can modify critical ground points causing other components inside the computer to malfunction.

3. How should you detach the antenna when servicing wireless networking components?

A) Twist the cable until the cable is loose.
B) Pull straight on the connector until the cable is loose.
C) Tug lightly on the cable until the cable is loose.
D) Bend the cable up and down until the cable is loose.

4. How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)

A) Follow the steps to clear the CMOS password. This also resets the system password.
B) Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
C) Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
D) Flash the BIOS to upgrade it to the latest version. This also resets the system password.
E) Replace the system board, or escalate to HP Support.

5. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Services Media Library
B) HP Channel Services Network
C) HP Support Center (formerly IT Resource Center)
D) HP Technical Support
E) HP Warranty Lookup

Solutions: