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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A. Make sure that Bluepages is always up to date with current contact information.
B. As soon as you are in the office, make sure that you tell everyone you are available now.
C. Make sure, all people have your mobile phone number, to contact you any time.
D. Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.

Question 2

What is the purpose of the Owner ID field in a OneTeam PMR?

A. identify APAR number
B. clearly identifies the FrontEnd PMR owner
C. allow BE to find customer contract number
D. clearly identifies the BackEnd (BE) PMR owner

Question 3

Which version of VMWare can be installed on your local Windows machine?

A. VMWare Server
B. VMWare Database
C. VMWare Thinkpad
D. VMWare Client

Question 4

Which actions can customers perform using the Electronic Service Request tool?

A. open, update or search for their PMRs
B. open, requeue and close their PMRs
C. open and escalate their PMRs
D. open and close their PMRs

Solutions: