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IBM 000-580 Exam Syllabus Topics:

SectionWeightObjectives
Extending Case Management Solutions17%- Integrating custom widgets and eForms
- REST APIs and custom applications
- Integration with other IBM products
- Rules and analytics customization
Monitoring and Troubleshooting5%- System monitoring tools
- Performance tuning
- Log analysis and common issues
Installation and Configuration10%- Deploying add-on components
- Single-server and distributed installation
- Case Manager Administration Client (CMAC)
- Post-installation validation
Designing, Deploying and Testing Case Solutions45%- Deployment structure and solution templates
- Security model and permissions
- Case tasks, process fragments, and WPS integration
- Case Builder and solution artifacts
- Case Analyzer, Monitor, eForms, and iLog JRules
- Custom widgets and pages
- Case Manager object model
- Case Client and Mashup Center
Planning and Architecture14%- IBM Case Manager V5.0 architecture overview
- Solution suitability and use cases
- Minimum installation and system requirements
- Integrated components and licensing
- Development vs production environment differences
Migrating to Production Environment9%- Solution export/import procedures
- Environment configuration
- Deployment validation

IBM Case Manager V5.0 Sample Questions:

Question 1

Querying for a class, creating a case, updating case properties, adding a document to a case and adding a folder in a case folder are functions offered by which Case Manager API?

A. IBM Case Manager REST API (CASEREST)
B. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine
C. Process Engine REST API (P8BPMREST)
D. Content Engine REST API (P8CEREST)


Question 2

Which two items are always part of a case management solution? (Choose two)

A. Analytics
B. Database lookups
C. Content
D. System integrations
E. Process


Question 3

What is the recommended way to add a new Work Detail page?

A. Create the new page in Case Manager client by duplicating a page and then associate it in Case Builder
B. Add the page in Case Client and customize with new functionality
C. Create the new page in Case Manager client and then associate it in Case Builder
D. Add the page in Case Builder by duplicating another page


Question 4

Which statement is correct in regards to IBM FileNet Case Monitor?

A. Has dashboards to display data from active cases
B. Only has dashboards to display data from workflows and not cases
C. Has dashboards to display data from completed cases
D. Has dashboards to display data from both active and completed cases


Question 5

For Case Manager cases and most of it's related objects, what is the best practice to configure permissions?

A. Default Instance permissions of the case type class, rather than through inheritance from the case type folder
B. Inheritance from the case folder, rather than through the default Instance permissions of the case folder class
C. Inheritance from the case type folder, rather than through the default Instance permissions of the case type class
D. Default Instance permissions of the case folder class, rather than through inheritance from the case folder


Solutions:

Question 1
Answer: B
Question 2
Answer: C,E
Question 3
Answer: A
Question 4
Answer: A
Question 5
Answer: C

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