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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) ITIL v3 aligned process workflows
C) electronic audit records and electronic signatures
D) control and audit of all hardware assets installations, moves, additions, and changes

2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

3. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) business process analysis
B) architecture analysis
C) SWOT analysis
D) gap analysis

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) people, products, and technology
B) objectives, metrics, and desired outcome
C) desired outcome, supplier metrics, and IT objectives
D) business objectives, IT objectives, and process metrics

5. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Extensions for TADDM
B) Migration Manager
C) Custom Server Templates for TADDM
D) IBM Tivoli Integration Composer

Solutions: