At present, we will face all kinds of choice, of course, in terms of employment, we will always put a lot of effort, in order to the future of a better life we must constantly improve our own competitiveness, in a new era of talent gradually saturated win their own advantages, how to reflect your ability? Perhaps the most intuitive way is to get the test ITSM20F certification to obtain the corresponding qualifications. However, the qualification examination is not so simple and requires a lot of effort to review. How to get the test certification effectively, I will introduce you to a product¬— the ITSM20F learning materials that tells you that passing the exam in a short time is not a fantasy.

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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. When can the building and testing of a Change begin?

A) As soon as the Request for Change (RFC) has been formally authorized
B) As soon as the Request for Change (RFC) has been classified
C) As soon as the impact analysis has been discussed by the members of the Change Advisory Board
D) As soon as there is a correct network plan for the change

2. A company decides to apply the principle of continual improvement. Which action would result from this decision?

A) Analyze and evaluate the existing situation to identify areas for improvement
B) Review the Service Management System at least annual
C) Start an internal service organization evaluation
D) Analyze customer satisfaction and identify resulting actions

3. What is the objective of the Security Management process?

A) to manage information security effectively relating to the financial administration of service activities
B) to manage information security effectively for IT staff
C) to manage information security effectively within all service activities
D) to manage information security effectively for critical services only

4. The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?

A) Known Error
B) Problem
C) Workaround
D) Request for Change

5. An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?

A) Service Desk
B) Change Management
C) Release Management
D) Security Management

Solutions: