Microsoft MB-230 certification exam is designed for professionals who want to become certified as a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam tests the candidate's knowledge and skills in implementing and configuring customer service solutions for businesses using Microsoft Dynamics 365. MB-230 exam consists of multiple-choice questions and simulations, which test the candidate's ability to design and implement customer service solutions, manage cases and knowledge base, and configure the application for customer service.

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The MB-230 exam is intended for individuals who have experience working with Dynamics 365 Customer Service, and are familiar with the customer service module's features and functionality. Candidates are expected to have a strong understanding of customer service business processes and should be able to map these processes to Dynamics 365 Customer Service. Passing the MB-230 exam demonstrates that the candidate has the skills and knowledge required to implement and customize customer service solutions in Microsoft Dynamics 365.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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