Exam Name: Lync 2013 Depth Support Engineer Exam
Certification Provider: Microsoft
Corresponding Certification: Microsoft Lync Server
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Microsoft 074-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Conferencing and Collaboration | 25% | - Application sharing and Office Web Apps integration - Dial-in conferencing access - Audio/video quality and media flow - Meeting join and connectivity |
| Topic 2: Troubleshoot Infrastructure and Core Components | 25% | - Central Logging Service and monitoring tools - Topology and configuration issues - Certificates, DNS, and authentication - Front End, Back End, and Edge Server problems |
| Topic 3: Troubleshoot IM and Presence | 20% | - IM delivery and federation issues - Sign-in and registration failures - Persistent Chat problems - Presence status inconsistencies |
| Topic 4: Troubleshoot Enterprise Voice | 30% | - Call Admission Control (CAC) and QoS - Mediation Server and gateway connectivity - Response Group and Call Park service - Media quality and codec issues - Call routing and dial plans |
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?
- A. Reset mailbox permissions to the default.
- B. Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
- C. Enable enhanced privacy presence mode.
- D. Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. Some users have Lync Mobile installed on their mobile devices.When the users attempt to sign in to Lync from their mobile devices on a carrier network, they receive the following error message: "Cannot connect to the server. It might be unavailable. Also please check your network connection, sign-in address, and server addresses." You need to ensure that users are able to sign in to Lync from their mobile devices on a carrier network. What should you do?
- A. Add a LyncDiscoverlnternal DNS entry that points to the Lync Edge Server.
- B. Add a LyncDiscover DNS entry that points to the Lync Front End Pool Server by using a reverse proxy.
- C. Add a LyncDiscoverlnternal DNS entry that points to the Lync Front End Pool Server by using a reverse proxy.
- D. Add a LyncDiscover DNS entry that points to the Lync Edge Server.
You support a customer whose network environment includes Microsoft Lync Server 2013 and Lync Phone Edition devices.
Quality of Service (QoS) configuration has been changed recently and users report voice quality issues when they use Lync Phone Edition devices. You need to configure QoS for voice traffic to match the default QoS configuration of the Lync Phone Edition devices. What should you do?
- A. Set the VoiceDiffServTag value to 40.
- B. Set the Voice 8021p value to 0.
- C. Set the Voice 8021p value to 40.
- D. Set the VoiceDiffServTag value to 0.
You support two Microsoft Lyric Server 2013 servers named Lync2013FE and Lync2013BE. The servers are configured to use contoso.local as their default session initiation protocol (SIP) domain. After your company acquires another company, you add NewCompany.com as the second SIP domain. Your internal DNS server contains the following records:
You discover that internal users who use Lync 2010 and Lync 2013 clients are unable to sign in by using NewCompany.com SIP addresses internally. You need to ensure that users are able to automatically sign in by using NewCompany.com SIP addresses. Which two DNS records should you create? (Each correct answer presents part of the solution. Choose two.)
- A. _sip._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.NewCompany.com
- B. Sip.NewCompany.com A 192.168.10.10
- C. Autodiscover.NewCompany.com A 192.168.10.20
- D. _sipinternal._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.contoso.local
- E. lyncDiscover.NewDomain.com A 192.168.10.10
You deploy a Microsoft Lync Server 2013 Enterprise Pool that is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 7 or Windows 8, and all use Lync 2013. Users report that they are unable to share Microsoft PowerPoint presentations with users who are using certain mobile devices. They also report that they are unable to scroll through a PowerPoint presentation independent of the presentation itself. You need to ensure that while they are in conferences, users are able to share PowerPoint presentations with users who are using mobile devices. You also need to ensure that users are able to scroll through PowerPoint presentations. What should you do?
- A. Install Office 2013 for all users and instruct them to use PowerPoint 2013.
- B. Install an Office Web Apps Server on a server and configure Lync Server 2013 to communicate with Office Web Apps.
- C. Install an Office Web Apps Server on a server that is running Office 2013 and configure Lync Server 2013 to communicate with Office Web Apps.
- D. Configure a new conferencing policy and enable the AllowMultiView.
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