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Nortel 920-481 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: CallPilot Rls.5.0 Architecture & Components25%- System hardware and software components
- Integration with CS1000 PBX and IP networks
- Unified Messaging core features
Topic 2: Maintenance & Troubleshooting20%- System monitoring and logs
- Backup, restore, and database management
- Common issues and resolution
Topic 3: Installation & Configuration25%- CallPilot Manager configuration
- Network and telephony integration
- Server installation and initial setup
- Mailbox and user account setup
Topic 4: Unified Messaging Features & Services25%- Voice mail, fax, and email integration
- Message security and access control
- Auto attendant and call routing
- Message delivery, notification, and storage
Topic 5: Licensing & Administration5%- License management and capacity planning
- System reports and diagnostics

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