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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Advanced Features- Advanced CallPilot features
  • 1. Unified messaging and notification services
    • 2. Automated attendant configuration
      - Telephony integration
      • 1. Call routing and messaging integration
        • 2. PBX integration configuration
          Topic 2: Maintenance and Administration- Routine maintenance
          • 1. Backup and restore procedures
            • 2. Software updates and patches
              - System administration tasks
              • 1. User mailbox management
                • 2. System monitoring and logs
                  Topic 3: Troubleshooting and Diagnostics- System troubleshooting
                  • 1. Call processing issues
                    • 2. Hardware and software fault isolation
                      - Diagnostic tools
                      • 1. Logging and trace utilities
                        • 2. Alarm and error code interpretation
                          Topic 4: Installation and Configuration- System configuration
                          • 1. Network and telephony integration settings
                            • 2. Basic system parameters configuration
                              - System installation process
                              • 1. Software installation and initialization
                                • 2. Hardware setup and prerequisites
                                  Topic 5: CallPilot System Overview- System features and services
                                  • 1. Voicemail and unified messaging services
                                    • 2. Integration with Nortel PBX systems
                                      - CallPilot architecture and components
                                      • 1. Server hardware and software structure
                                        • 2. Messaging and unified communications overview

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