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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A) Loyalty Ledger & Transaction Journal
B) transaction Journal Type & Transaction Journal Subtype
C) Journal Type & Journal Subtype
D) Loyalty Member Currency & Transaction Journal

2. In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

A) Incorporate the 'Transaction Journals' related list on the Contact record
B) Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
C) Incorporate the Member Service Manager Home Dashboard on the Contact record
D) Incorporate the 'View Member Profile' component on the Contact record

3. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
B) Use existing Experience Cloud components to handle the same design and functionalities.
C) Create new Experience Cloud Components for the new Loyalty Member Portal.
D) Assign the existing Loyalty Member Portal to the new Loyalty Program too.

4. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) Data pipeline user
B) Loyalty Analytics User
C) CLAAnalytics base admin
D) CRM Analytics User

5. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
B) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
C) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
D) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.

Solutions: