To be eligible for the CIS-ITSM certification exam, candidates must have a solid understanding of ITSM concepts and ServiceNow functionality. They should have hands-on experience with ServiceNow ITSM applications and be familiar with the ServiceNow platform. Candidates should also have a good understanding of ITIL processes and best practices, as well as experience in implementing ITSM processes in an organization.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

The CIS-ITSM certification exam is available to IT professionals who have completed the ServiceNow ITSM Fundamentals course and have at least six months of experience working with ServiceNow ITSM modules. CIS-ITSM exam consists of 60 multiple-choice questions that must be completed within 90 minutes. A passing score of 70% or higher is required to earn the certification.

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