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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. What is a benefit of manufacturing enterprise resource planning (ERP) systems?

A) Improved material coordination
B) Customized machine software
C) Streamlined hiring processes
D) Enhanced supplier marketing

2. What is the purpose of the Information Technology Infrastructure Library (ITIL)?

A) To develop a universal coding language for IT professionals
B) To align IT services with business needs through detailed practices
C) To guide software development methodologies for managing development lifecycles
D) To set standards for hardware manufacturing processes

3. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A) Contact management
B) Campaign management
C) Cross-selling
D) Call scripting

4. Which characteristic defines Vision in leadership?

A) Implementing structured financial reporting procedures
B) Establishing goals that promote long-term growth
C) Focusing consistently on daily operational tasks
D) Assigning specific roles and responsibilities to employees

5. Which term is used to describe the business needs, justification, requirements, and boundaries of a project?

A) Project scope
B) Project plan
C) Project management
D) Project milestone

Solutions: