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Nortel 920-338 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance, Troubleshooting & Upgrades20%- Alarm monitoring and fault isolation
- Software upgrades and patch installation
- System backup and restore procedures
- Common issues and resolution
Topic 2: System Overview & Hardware Installation25%- Power, grounding, and cabling requirements
- Hardware components, modules, and rack installation
- BCM50 Rls.3.0, BCM200/400 Rls.4.0, BCM450 Rls.1.0 architecture
- Initial power-up and verification
Topic 3: System Configuration & Setup30%- Licensing and feature activation
- Basic system parameters and network settings
- Date, time, and regional configuration
- Using Element Manager and BCM Unified Manager
Topic 4: Telephony Configuration25%- Trunk configuration (analog, digital, IP)
- Call routing, dial plans, and service codes
- IP telephony and VoIP settings
- Station and extension setup

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