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Nortel 920-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Upgrades | 20% | - Alarm monitoring and fault isolation - Software upgrades and patch installation - System backup and restore procedures - Common issues and resolution |
| Topic 2: System Overview & Hardware Installation | 25% | - Power, grounding, and cabling requirements - Hardware components, modules, and rack installation - BCM50 Rls.3.0, BCM200/400 Rls.4.0, BCM450 Rls.1.0 architecture - Initial power-up and verification |
| Topic 3: System Configuration & Setup | 30% | - Licensing and feature activation - Basic system parameters and network settings - Date, time, and regional configuration - Using Element Manager and BCM Unified Manager |
| Topic 4: Telephony Configuration | 25% | - Trunk configuration (analog, digital, IP) - Call routing, dial plans, and service codes - IP telephony and VoIP settings - Station and extension setup |
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