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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) The ACCCM contains the AES client functionality.
B) An AES Client is required on the ACCCM server.
C) The AFS clientis not compatible with ACCCM.
D) It is required unless the AES server is co-resident on the ACCCM server.

2. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM script isinstalledon the CMS side.
B) Verify that the ACCCM CMS user database permissions on the CMS database.
C) Verify that the correct ODBC versionisinstalledon the ACCCM server.
D) Verily that the Synchronizer Server is running.
E) Verify that a CMS Role is assigned to the agent.

3. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Server Manager
B) ComputerManager
C) Administrative Tools
D) Control Panel

4. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) FSXI 3x, Virtual Server 2005 R2
C) Virtual Server 2008, vSphere
D) Xen, Hyper-V
E) VMwareESXI3.x, vSphere

5. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Synchronization Server
B) Schedule Server
C) ProvisioningServer
D) Nav360 Import Service

Solutions: