Exam Name: Contact Center Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification
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Instant Download AP-226 Exam Dumps : Contact Center Accredited Professional
Updated: Sep 11, 2026
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Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement | 41% | - Data and Migration
|
| Discovery | 20% | - KPIs and Success Metrics
|
| Deploy | 10% | - Validation and Migration
|
| Design | 29% | - Solution Design
|
Salesforce Contact Center Accredited Professional Sample Questions:
The environments that should have a two-way deployment connection in
this scenario are Test Sandbox and Production Org.
Which requirement needs to be met to perform a quick deployment for
change sets or Metadata API components without testing the full
deployment?
- A. Components have been validated successful for the target event within least
70 days - B. Each class and trigger that was deployed is covered by at least 75% jointly
- C. Tests in the org or al local tests are run and Apex trigger have some coverage
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
The IT team wants to integrate Salesforce with their existing CRM system. Which future functionality would facilitate this?
- A. Develop custom Apex code to synchronize data between the two systems.
- B. Migrate all Contact Center data into the existing CRM system to avoid integration complexity.
- C. Implement point-to-point integrations with unique data mappings for each field.
- D. Utilize standard Salesforce connectors and APIs for seamless data exchange.
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While some of your suggestions aim to address Ursa Major Solar's need to accommodate new agents during peak season, they raise potential concerns and might not be the most optimal approach. Here's a breakdown:
Ursa Major Solar (UMS) is implementing Email-to-Case in its ...
Salesforce notaro which it has used in the past 2 years as its Case
Management system, to place is the party Email Channel provider. UMS is excited to learn about the artificial in capability in Einstein Case Classification and would like to prioritize the capturing the build as must-have After verifying the license, how should a consultant include the Einstein Case Classification capability in the same project?
Add two requirements to the backlog in the current release date
EmailMessage object to meet data requirements for Einstein formal Car
Cassium be up Einstein Case Classification.
Add the requirement to a future release since Einstein rends at least 400 the past 6 months to build the model in Email Channel Add the requirement in the current release as the customer are case records and because of the reed to prontice the manner Classification The most appropriate approach for incorporating Einstein Case Classification into the same project is to:
A) A Add two requirements to the backlog in the current release:
B) Ursa Major Solar has recently seen a big increase in case volume due to the launch of new product.
What should the company do to deflect cases?
Implement an internal knowledge base.
Implement a customer-facing knowledge base Implement a new channel in
SMS. Choose
While both implementing an internal knowledge base and implementing a
customer-facing knowledge base can help deflect cases, the most
impactful choice for Ursa Major Solar is:
Implementing a customer-facing knowledge base.
Ursa Major Solar decided to roll out Einstein Bots in all of the enhanced digital snipe channels for its retail customers, including Facebook Messenger, WhatsApp and Message for In-app and Web. The Salesforce administrators are not sure how many boss they sa and why.
Which recommendation should a consultant make to the Salesforce ..
- A. bot. The same Einstein Bot can be deployed to all Enhanced Digital ... that Sent Cloud supports
- B. Three bots. One bot per channel will provide a chunne specific customer..
- C. Two bots. Fewer bots means less maintenance and the same can be p and
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Your project requires migrating custom objects and their associated dat a. Which data preparation step helps maintain field-level validation rules and triggers?
- A. Exporting custom objects and data along with associated validation rules and trigger definitions for import into the new system.
- B. All of the above, ensuring comprehensive migration and consistent application of data integrity controls for custom objects.
- C. Manually reviewing and verifying the accuracy and functionality of imported validation rules and triggers after data migration.
- D. Configuring the new system to automatically recognize and apply existing field-level validation rules and triggers during data migration.
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
Validating email functionality involves testing delivery and content accuracy. Which tool helps with email address verification?
- A. Einstein Validation Service for real-time email address verification during data entry.
- B. Data Loader functionality for bulk email address validation against external databases.
- C. Salesforce Reports with filters to identify cases with invalid email addresses.
- D. Salesforce Sandbox environment for sending test emails and verifying recipient details.
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
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