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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• NETANN
• KVM / USB Answer: B,C
• MSML
• ADSL

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• Proprietary protocol Answer: C
• T-Lib
• CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 101%
• 150% Answer: B
• 120%
• 130%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• From
• via
• To
• contact Answer: A

Which statements are correct?

• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• Genesys Media Server supports Treatments Answer: B
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• a=sendrecv
• c=IN IP 0.0.0.0
• C=INIP 192.168.1.199 Answer: D
• a=rtpmap:0 hold
• m=audio 0 RTP/AVP hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 9 Answer: A
• 6
• 3
• 1

How is the Genesys SIP Server licensed?

• per seat
• per any DN
• per running instance
• per Agent Answer: A

What is the response to REFER when the REFER method is used?

• 202 Accepted
• C NOTIFY Answer: A
• 183 session in Progress
• 200 OK
• C ACK

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• REFER
• INITIATE
• INVITE
• PUBLISH
• MESSAGE Answer: A,D

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Genesys GE0-807 Exam Syllabus Topics: