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IBM A2010-591 Exam Syllabus Topics:

SectionObjectives
Process Automation Solutions- Tivoli automation architecture overview
- Automation workflows and orchestration concepts
Implementation and Administration- Monitoring and operational management
- Configuration and deployment fundamentals
Tivoli Service Delivery Concepts- Service lifecycle and service delivery processes
- IT Service Management (ITSM) principles

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A. IBM Tivoli Integration Director
B. Migration Manager
C. Integration Framework
D. IBM Tivoli Directory Integrator


Question 2

A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A. the discovery tool
B. the change process
C. the release tool
D. the configuration process


Question 3

What is the basis for any gap analysis on IT asset and service management solutions?

A. The customer's IT business processes and requirements for asset and service management.
B. The contents of a customer's CMDB.
C. The current IT satisfaction survey results for IT users.
D. A financial report on a customer's IT expenditure.


Question 4

Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A. They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B. They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
C. They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D. They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.


Question 5

What has to be considered in the service design stage according to ITIL?

A. the design of Service Level Agreements
B. the design of functions and applications
C. the design of the service catalog
D. the design of measurement systems, methods, and metrics


Solutions:

Question 1
Answer: D
Question 2
Answer: A
Question 3
Answer: A
Question 4
Answer: A
Question 5
Answer: D

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