Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Troubleshooting and Operational Scenarios
|
Nokia SDM Certification - PS NSOP Sample Questions:
What are the most important elements that MUST be monitored constantly over a project life cycle?
- A. Cost, Time and Scope.
- B. Contract conditions and Project Deliverables.
- C. Quality and Subcontractor Performance.
- D. Financial Reports and Schedule.
Which statement describes BEST the purpose of a Transition plan?
- A. The transition plan documents the handover from sales to service execution.
- B. The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
- C. The transition plan is used to get management approval for project execution.
- D. The transition plan nominates the Project Manager and describes the Scope of Work.
In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?
- A. Discovery Period.
- B. Contract Negotiation.
- C. Due Diligence.
- D. Joint Evaluation.
Under what circumstance could Technical support be provided by Care Engineers?
- A. For any fault that cannot be resolved by Technical Support.
- B. In all circumstances where Care are co-located within the same location as Technical support.
- C. In all fault cases concerning 3rd party hardware issues.
- D. Where the customer contract included care ESS or onsite support services.
In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?
- A. Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
- B. Tell NI to inform the customer of our options and ask them which they prefer.
- C. Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
- D. Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
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