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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionObjectives
Service Delivery Management (SDM)- Service Delivery Lifecycle
  • 1. Design and transition of services
    • 2. Operational service delivery
      - Customer and Stakeholder Management
      • 1. Customer acceptance milestones
        • 2. Stakeholder communication
          Project Management & Delivery- Project Planning and Execution
          • 1. Project Scope and Delivery Governance
            • 2. Project Management Plan
              - Procurement and Supply Chain Management
              • 1. Third-party sourcing and selection
                • 2. Contract and procurement lifecycle
                  Risk and Change Management- Change Control Process
                  • 1. Baseline change management
                    • 2. Approval workflows
                      - Risk Identification and Mitigation
                      • 1. Contingency and impact analysis
                        • 2. Project risk assessment

                          Nokia SDM Certification - NI Sample Questions:

                          What is a project plan?

                          • A. It is a document describing the implementation schedule.
                          • B. It describes the milestones of the project and the lead times for site process tasks.
                          • C. It describes the deployment of the network, including project management processes.
                          • D. It is a document made in MS Project application.
                          Answer: C

                          What are examples of relevant inputs to Project Plan preparation?

                          • A. Customer RFQ and Customer Implementation Requirements (priority, site specifications), besides the sub plans that PM considers relevant.
                          • B. PMBok.
                          • C. All inputs defined in the NSN Project Plan Template.
                          • D. Cost Plan, Schedule and Quality Plan.
                          Answer: A

                          A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?

                          • A. Report showing the amount of ordered equipment and their delivery lead-times.
                          • B. Report showing RA + TILT KPI from beginning of the project till today.
                          • C. Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.
                          • D. Report showing the PARD and TILT KPI from beginning of the project till today.
                          Answer: B

                          A risk event with a 100% probability of occurrence is...

                          • A. ...a risk event with a high impact.
                          • B. ...a problem and triggers the contingency plan.
                          • C. ...an issue and triggers the mitigation plan.
                          • D. ...very irritating.
                          Answer: B

                          What does it mean if Schedule Performance Index (SPI) is greater than 1?

                          • A. Cost Saving as the project will finish earlier.
                          • B. Cost Overrun as the rollout is ahead.
                          • C. Very good progress as the project is ahead of schedule.
                          • D. That deviations in the rollout are impacting the accuracy of cost forecast negatively.
                          Answer: C

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