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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You receive a customer message where several issues are reported.
What will be your next step?

A) Start message processing without contacting the customer.
B) Ask your colleagues for processing this message.
C) Ask the customer to create one message per issue.
D) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.

2. In the Service Desk, how can you search for SAP Notes?

A) Via transaction SNOTE_SEARCH
B) Via transaction SAP_NOTE
C) Via the Tab SAP Notes in the message
D) Via transaction SNOTE

3. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow support consultants to quickly provide solutions for problems which have already been solved before.
B) SAP Notes inform customers about corporate strategy.
C) One SAP Note can cover multiple technical issues.
D) They allow customers to find solutions for their own product issues.

4. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) System configuration
B) User's login and password
C) Additional recommendations from support consultants
D) Performance overview

5. What do you configure to enable Root Cause Analysis for a customer?

A) Technical System and Diagnostic Configuration for each component
B) A bridged central Solution Landscape Directory to SAP Solution Manager
C) A single Diagnostic Agent
D) All system landscape components

Solutions: