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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. What considerations should you take into account as you tailor your learning plan for your client?

A) Brand of video conferencing tool, client's use of Slack and number of Admins and Users
B) Client's use of Slack, brand of video conferencing tool, and different time zones and/or languages
C) Client's use of Slack, number of Admins and Users and different time zones and/or languages
D) Number of Admins and Users, client's use of Cloud storage and different time zones and/or languages

2. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who leads your IT department?
B) Who are your Slack superusers?
C) Who is responsible for Slack policies & settings decisions?
D) Who is responsible for communication and learning decisions?

3. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
B) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
C) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D) Create a Sales and Marketing workspace for employees to collaborate on projects together.

4. What information learned during discovery will be most helpful when creating a grid design recommendation?

A) Which apps are most used and should be added to each workspace
B) The ratio of your client's public versus private channels
C) How teams currently share information across the organization
D) Your client's mergers and acquisition strategy

5. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Create a workflow where employees can engage by submitting questions.
B) Encourage employees to delete answered questions to keep the channel organized.
C) Ask employees to respond to messages with emoji reactions.
D) Leave posting permissions open to encourage engagement.
E) Restrict posting permissions to include only the session moderators.

Solutions: