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Salesforce Education-Cloud-Consultant certification exam is designed for professionals who are specialized in implementing and configuring Salesforce Education Cloud solutions. Salesforce Certified Education Cloud Consultant Exam certification demonstrates the candidate's knowledge and skills in the education industry and their ability to provide solutions that meet the unique needs of educational institutions. Salesforce Certified Education Cloud Consultant Exam certification exam covers a wide range of topics such as admissions and enrollment management, student retention, program management, and academic advising. Additionally, the exam also tests the candidate's knowledge of Salesforce features such as analytics, automation, and integrations.
NEW QUESTION # 119
An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?
- A. Email to Case
- B. Advising Pools
- C. Success Teams
- D. Early Alerts
Answer: D
NEW QUESTION # 120
The Advancement office is replacing its old CRM system with Salesforce.
After creating its technology roadmap and fundraising timeline, the new Salesforce environment may go live during a major capital fundraising campaign.
Which critical factor should the consultant identify?
- A. Resource availability
- B. Technical complexity
- C. Staff cross-training
- D. Cost of the implementation
Answer: A
Explanation:
Explanation
The consultant should identify resource availability as a critical factor for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign. Resource availability refers to the amount and type of resources that are needed and available for a project, such as staff, time, budget, or equipment. Resource availability is a critical factor for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign, because it can affect the project scope, timeline, quality, and success. The consultant should assess and plan for resource availability to ensure that the project can be completed and delivered without compromising the fundraising campaign. Technical complexity, staff cross-training, and cost of the implementation are not critical factors for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management
NEW QUESTION # 121
The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS.
Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?
- A. One-way integration with the housing system to Salesforce
- B. One-way integration with to the SIS to Salesforce
- C. One-way integration with Salesforce to the SIS
- D. One-way integration with Salesforce to the housing system
Answer: B
Explanation:
Explanation
The integration direction between the systems is one-way integration from the SIS to Salesforce for the IT department that is determining its integration needs between a Salesforce implementation, its SIS, and its housing system. One-way integration is a type of integration that allows data to flow in one direction from a source system to a destination system. The SIS is the source system and Salesforce is the destination system for the contact information and the housing mailing information of the students. The IT department should set up a one-way integration from the SIS to Salesforce to ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce to the housing system, one-way integration with the housing system to Salesforce, or one-way integration with Salesforce to the SIS are not correct integration directions between the systems. References:
https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_introduction
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 122
A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.
Which Salesforce environment strategy should the consultant recommend?
- A. The school of engineering should have its own Salesforce environment.
- B. The school of engineering should initiate a Center of Excellence (CoE).
- C. The university should consolidate all of the Salesforce environments.
Answer: A
Explanation:
The consultant should recommend that the school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. A Salesforce environment is an instance of Salesforce that contains a set of data, metadata, features, or configurations. The school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership by having more control, flexibility, and autonomy over their own data, metadata, features, or configurations without being affected by or affecting other schools' environments. The university should not consolidate all of the Salesforce environments, the school of engineering should not initiate a Center of Excellence (CoE), or the school of engineering should not share an existing Salesforce environment with another school as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. Reference:
https://help.salesforce.com/s/articleView?id=sf.environments.htm&type=5
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 123
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?
- A. Approximately one month after Safesforce.com releases
- B. Approximately two weeks before Salesforce.com releases
- C. Approximately one month before Salesforce.com releases
- D. Approximately two weeks after Salesforce.com releases
Answer: A
NEW QUESTION # 124
A college is interested in best practice and tips on Salesforce date foverance.
Which resource should the consultant recommend?
- A. IdeaExchange
- B. Partner Community
- C. Trailblazer Community
- D. AppExchange
Answer: C
Explanation:
The Trailblazer Community is a resource that the consultant can recommend for best practices and tips on Salesforce data governance. The Trailblazer Community is an online platform where customers can connect with other Salesforce users, experts, and partners, and share their knowledge and experience. The Trailblazer Community also provides access to groups, events, blogs, webinars, and resources related to various topics, including data governance. The IdeaExchange, the Partner Community, and the AppExchange are not resources that provide best practices and tips on Salesforce data governance. Reference:
https://trailblazer.salesforce.com/
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer_community_basics
NEW QUESTION # 125
Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.
Which solution should the consultant recommend?
- A. Einstein Activity Capture
- B. Gmail Integration
- C. Custom automation
- D. Salesforce Inbox
Answer: A
NEW QUESTION # 126
A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations dat a. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.
Which Salesforce environment strategy should the consultant recommend?
- A. One Salesforce environment for Alumni Relations and a separate Salesforce environment for the other business units
- B. Separate Salesforce environments for each business unit
- C. One Salesforce environment for Recruitment and a separate Salesforce environment for the other business units
- D. One Salesforce environment for all business units
Answer: D
Explanation:
The consultant should recommend one Salesforce environment for all business units as a Salesforce environment strategy for the university. This means that the university will have a single Salesforce org that will support the needs and processes of all the business units, such as Recruitment, Corporate Relations, Executive Education, and Alumni Relations. This can help the university achieve data consistency, visibility, and collaboration across the business units, and leverage the centralized IT team and the data governance and change management committee. The consultant can also help the university implement security and sharing settings to control access and visibility of data for each business unit. Having separate Salesforce environments for each business unit, or for Recruitment or Alumni Relations only, are not Salesforce environment strategies that the consultant should recommend for the university. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-setup
NEW QUESTION # 127
Why might key stakeholders participate in a Center of Excellence?
- A. It ensures data is owned by one group.
- B. It standardizes the data definitions.
- C. It ensures feature requests will be implemented.
Answer: B
Explanation:
Explanation
The consultant should explain that one of the reasons why key stakeholders might participate in a Center of Excellence is that it standardizes the data definitions for the university. A Center of Excellence is a group of people who provide leadership, guidance, and best practices for a specific area or domain. A Center of Excellence can help standardize the data definitions for the university by creating and maintaining a common vocabulary and understanding of what data means, how it is used, or how it is measured across different departments or units. Standardizing the data definitions can help improve data quality, consistency, and accuracy for the university. It ensures data is owned by one group or it ensures feature requests will be implemented are not reasons why key stakeholders might participate in a Center of Excellence for the university. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-change-management
NEW QUESTION # 128
A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful.
Which two metrics should the consultant recommend?
Choose 2 answers.
- A. Time saved when creating business reports
- B. Volume of emails to the office
- C. Number of student phone inquiries
- D. Percentage of staff logins each month
Answer: A,B
NEW QUESTION # 129
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
- A. Projects focus on replacing paid solutions.
- B. Projects are owned solely by Salesforce.org.
- C. Projects go through a Salesforce Security review.
- D. Projects allow only a few participants.
Answer: C
Explanation:
One benefit of Open Source Common Projects that the consultant can share with the college is that projects go through a Salesforce Security review. This means that the projects are evaluated and approved by Salesforce for their security standards and best practices. This ensures that the projects are safe and reliable for customers to use. Projects are not owned solely by Salesforce.org, but rather by the community. Projects do not focus on replacing paid solutions, but rather on enhancing existing solutions or addressing gaps. Projects do not allow only a few participants, but rather welcome anyone who wants to contribute. Reference:
https://www.salesforce.org/open-source-commons/
https://www.salesforce.org/blog/announcing-open-source-commons/
NEW QUESTION # 130
The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?
- A. Education History
- B. Contact Role
- C. Program Enrollment
Answer: C
Explanation:
Explanation
Program Enrollment is an EDA object that tracks the enrollment of a student in a specific program or course of study. It can store information such as the program name, start and end dates, status, and credits earned. The consultant should use this object to meet the requirement of tracking new students and their current course of study for the Undergraduate Admissions office. References: [Salesforce Education Cloud Academy:
Consultant Fundamentals], [EDA Data Model]
NEW QUESTION # 131
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?
- A. Edit Administrative Account Name Format.
- B. Select the Run Backfill button.
- C. Set the Account Model to Household.
Answer: A
Explanation:
Explanation
The Default Account Model in EDA creates one account for each contact and names it after the contact's full name. However, if the contact's name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]
NEW QUESTION # 132
The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.
Which should the consultant recommend to meet the requirements?
- A. Grant System Admin access for each department leader.
- B. Create a Trailmix for new users.
- C. Encourage users to post ideas on Chatter.
- D. Build a Center of Excellence.
Answer: D
Explanation:
The consultant should recommend the school to build a Center of Excellence, because this can ensure that the expansion of their Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. A Center of Excellence is a team or a group of teams that provide leadership, best practices, governance, and support for Salesforce within an organization. A Center of Excellence can help the school align their Salesforce strategy with their business goals, manage change and adoption, optimize performance and security, and foster innovation and collaboration. Creating a Trailmix for new users, granting System Admin access for each department leader, and encouraging users to post ideas on Chatter are not recommendations that can ensure that the expansion of the Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/center-of-excellence-basics
NEW QUESTION # 133
A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.
Which action should the consultant take?
- A. Populate the Account field with the Household record.
- B. Set the Default Account Model to Household.
- C. Set the Default Account Model to Administrative.
Answer: B
Explanation:
Explanation
Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added.
Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. References:
https://powerofus.force.com/s/article/EDA-Account-Model
https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts
NEW QUESTION # 134
The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?
- A. Trailhead
- B. Salesforce Einstein
- C. Trailblazer Community
- D. Power of Us Hub
Answer: A
NEW QUESTION # 135
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA.
Which two steps should the consultant take to meet this requirement?
Choose 2 answers.
- A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings.
- B. Create a custom picklist value for Alumni Chapter on the Affiliation object.
- C. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
- D. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
Answer: A,B
Explanation:
The consultant should create an Affiliation mapping to the Primary Chapter field in EDA Settings, and create a custom picklist value for Alumni Chapter on the Affiliation object, to meet this requirement. An Affiliation mapping allows the consultant to specify which field on Contact should be populated with a value from an Affiliation record when that Affiliation is marked as primary. A custom picklist value for Alumni Chapter on the Affiliation object allows the consultant to indicate which type of Affiliation is related to an alumni chapter membership. Creating an Affiliation record type for Alumni Chapter and a custom field for Primary Chapter on Contact, or creating an Account record type for Alumni Chapter and a custom field for Primary Chapter on Contact are not steps that use standard features available with EDA. Reference:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Affiliations-Mappings
NEW QUESTION # 136
Staff need to track which requirements must be met for a student application.
Which Education Cloud objects should be used?
- A. Action Plans
- B. Application Material Mapping
- C. Document Checklist Item
Answer: C
Explanation:
The consultant should use the Document Checklist Item object to track which requirements must be met for a student application. Document Checklist Item records are related to Application records and define the type, status, and source of the required documents. Action Plans are used to track tasks or actions related to an application or enrollment process, not document requirements. Application Material Mapping is used to map application documents to application requirements, not to track them. Reference:
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_document_checklist_item.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_action_plan_item.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_application_material_mapping.htm&type=5
NEW QUESTION # 137
The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.
Which solution should the consultant recommend?
- A. Gift Entry Manager
- B. App on the AppExchange
- C. Event Monitoring
- D. Elevate and Giving Pages
Answer: B
Explanation:
An app on the AppExchange is a solution that the consultant can recommend to extend the Salesforce environment to support event management functionality. The AppExchange is a marketplace where customers can find apps that provide additional features and solutions for Salesforce. There are many apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Advancement department choose an app that meets their needs and budget. Elevate and Giving Pages, Gift Entry Manager, and Event Monitoring are not solutions that can provide event management functionality. Reference:
https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20management
https://www.salesforce.org/blog/event-management-apps-for-nonprofits-and-higher-ed/
NEW QUESTION # 138
......
Salesforce Education Cloud Consultant certification exam is a multiple-choice exam with 60 questions that must be answered within 105 minutes. Candidates must achieve a passing score of 65% or higher to become certified. Education-Cloud-Consultant exam can be taken online from anywhere in the world and is available in English. Upon passing the exam, candidates will receive a Salesforce Education Cloud Consultant certification badge, which can be added to their LinkedIn profile or resume as proof of their expertise in Salesforce Education Cloud.
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