2024 Latest CIS-HAM DUMPS Q&As with Explanations Verified & Correct Answers
CIS-HAM dumps Exam Material with 185 Questions
ServiceNow CIS-HAM certification exam covers a range of topics related to hardware asset management. These include hardware asset management processes, ServiceNow HAM data model, hardware asset lifecycle management, discovery and normalization, inventory management, and software asset management. CIS-HAM exam is designed to test a candidate's understanding of the concepts and their ability to apply them in real-world scenarios.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) is a certification exam for IT professionals who are responsible for managing and maintaining hardware assets of organizations. CIS-HAM exam is designed to test the candidate's knowledge and skills in various areas such as hardware asset management, discovery, procurement, lifecycle management, and software asset management. Certified Implementation Specialist - Hardware Asset Management certification validates the candidate's expertise in using ServiceNow platform to manage hardware assets and helps them stand out in the job market.
NEW QUESTION # 72
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Task Action
- B. Asset Action
- C. Asset-CI Task Action
- D. Asset and CI Action
Answer: C
NEW QUESTION # 73
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)
- A. Create a single asset via barcode scan
- B. Create a single asset via Name search
- C. Create multiple assets listed on a contract PDF scan
- D. Receive one or multiple assets from a purchase order
Answer: A,D
Explanation:
The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. Reference:
ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal Hardware Asset Inventory Management - ServiceNow Automation Simplifies Hardware Asset Management - ServiceNow Blog
NEW QUESTION # 74
By default, what Quick links are available on the Hardware asset overview view? (Choose three.)
- A. Transfer orders
- B. Asset requests
- C. Assets eligible for refresh by model category
- D. Asset count by lifecycle state
- E. Model normalization
- F. Asset count by model category
Answer: A,B,F
NEW QUESTION # 75
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A. My Assets
- B. Procurement
- C. Hardware Asset Management
- D. Depreciation
- E. Expense Line
- F. Cost Management
Answer: B,C,D
Explanation:
Explanation
To find the answer, I searched for "ServiceNow Hardware Asset Management plugins" using my search_web tool.
I found a relevant web page from the ServiceNow product documentation1 that lists the plugins for asset management functionality and their activation status.
I looked at the table and checked which plugins are inactive by default. I found that the following plugins are inactive by default:
Hardware Asset Management
Procurement
Depreciation
Therefore, the correct answer is B, C, D.
References:
ServiceNow product documentation: Hardware Asset Management
NEW QUESTION # 76
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Know who is using it
- B. Manage its retirement
- C. Track its incurred costs
- D. Track its relationship information
- E. Manage its license contracts
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 77
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Model category
- B. Asset tag
- C. Model number
- D. Display name
- E. Asset tracking unit
Answer: C
Explanation:
* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
* Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
* The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
* The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
* Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
* The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and
* the asset tracking unit are either not unique or not based on the UNSPSC.
References:
* 1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
* 2: Hardware Asset Management overview - ServiceNow - Now Support
* 3: Product Documentation | ServiceNow
* 4: Automation Simplifies Hardware Asset Management - ServiceNow Blog
NEW QUESTION # 78
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
- A. Data Certification
- B. Managed Documents
- C. Procurement
- D. Service Mapping
- E. Hardware Asset Management
- F. Discovery
- G. Cost Management
Answer: A,B,C,E,G
NEW QUESTION # 79
What must exist before a consumable can be consumed? (Choose three.)
- A. A transfer order record
- B. A stock order record
- C. A model record
- D. A model category record
- E. A consumable record
Answer: A,C,E
NEW QUESTION # 80
What are model records?
- A. Models are any computer, device, software or service in the CMDB
- B. Models are specific versions or various configurations of an asset
- C. Models directly associate configuration item (CI) classes with asset classes
- D. Models are anything capable of being owned or controlled to produce economic value
Answer: C
NEW QUESTION # 81
From where can you publish catalog items? (Choose two.)
- A. From the model category
- B. From a model
- C. From a user record
- D. From an asset record
- E. From a vendor item
Answer: A,C
NEW QUESTION # 82
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)
- A. Maintenance contracts
- B. Related CI record
- C. Disposal information
- D. Software allocations
- E. Depreciation values
Answer: A,B,D
NEW QUESTION # 83
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
- A. The content has not been downloaded from the Content Service
- B. Something on your model form may be badly formatted
- C. The content is not available from the Content Service
- D. You have opted out of the Content Service
- E. Your model form contains a good Model number, but a bad model Name
Answer: A,B,E
NEW QUESTION # 84
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Device Name
- B. Device Type
- C. Hardware Model Library
- D. Hardware Manufacturer
- E. Hardware Normalize Key
Answer: B,C,D
Explanation:
Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
* Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
* Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
* Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.
* Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management
NEW QUESTION # 85
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Labelled assets
- B. Scanned assets
- C. Identified assets
- D. Inventoried assets
- E. Expected assets
Answer: E
NEW QUESTION # 86
Which of the following are functions of the model category? (Choose two.)
- A. Model categories determine when to create assets from configuration items (Cls)
- B. Model categories provide the link between configuration management and asset management
- C. Model categories provide the link between procurement management and asset management
- D. Model categories group consumables in the Product Catalog
- E. Model categories group related assets in the Service Catalog
Answer: A,B
Explanation:
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
Reference:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 87
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
- A. Correctness
- B. Configuration
- C. Conformity
- D. Compliance
- E. Completeness
- F. Conciseness
Answer: A,D,E
Explanation:
Explanation
The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
Conciseness is the quality of being clear and brief, without unnecessary words or details4.
Conformity is the quality of being consistent with a set of rules, standards, or expectations5.
References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity
NEW QUESTION # 88
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- B. Unrecognized data doesn't get sent to the ServiceNow Content Service
- C. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
- D. Customer doesn't receive Content Library updates
Answer: A,B,C,D
Explanation:
* A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models.
Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models. This may result in lower software recognition rates and less accurate asset inventory and compliance reports12
* B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models. The customer still receives automatic content updates for those models that are not opted out12
* C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data. The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13
* D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition. However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12 References: 1: Software Asset Management Content Service 2: Content Library for IT Asset Management - ServiceNow 3: Software Asset Management Content Service security
NEW QUESTION # 89
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
- A. Help the asset manager process purchase orders
- B. Help the asset manager generate reports
- C. Help the stock manager process transfer orders
- D. Show the value from bulk purchasing
- E. Show the value from maintaining inventory
Answer: E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets. Reference:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: Inventory view
NEW QUESTION # 90
How often are the tabs in the Hardware Asset dashboard updated?
- A. Hourly
- B. Daily based on scheduled job
- C. In real time
- D. Every 15 minutes
Answer: B
NEW QUESTION # 91
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