APSS 46150T Real Exam Questions and Answers FREE Updated on Sep 30, 2021
46150T Ultimate Study Guide - PassLeaderVCE
NEW QUESTION 13
A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?
- A. Basic Edition
- B. Select Edition
- C. Preferred Edition
- D. Server Edition
- E. Essential Edition
Answer: C
NEW QUESTION 14
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Desktop Trigger
- B. Standard Edition
- C. Recorder Edition
- D. Workforce Management
- E. Quality Management Edition
Answer: D
NEW QUESTION 15
A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?
- A. Simple
- B. Scalable
- C. Modular
- D. Resilient
- E. Secure
Answer: D
NEW QUESTION 16
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)
- A. Web RTC High Availability
- B. Cloud Operations Manager
- C. Simplified Web Self-Administration
- D. Avaya Call Reporting
- E. Media Manager
Answer: D,E
NEW QUESTION 17
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Contextual experiences
- B. Bring Your Own Device (BYOD)
- C. Simplifying management
- D. Customer Satisfaction
- E. Driving efficiencies
Answer: A,D
NEW QUESTION 18
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
- A. Maybe we can help. What's keeping your agents from meeting their goals?
- B. Doing your due diligence with us will buy you sweat equity with IT.
- C. In a way, aren't we all on the IT team?
- D. Avaya has a long history of placing solutions in the contact-center environment.
- E. I've already got everything I need from the IT team, I need to hear it from you!
Answer: C
NEW QUESTION 19
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Bring Your Own Device (BYOD)
- B. Simplifying management
- C. Customer Satisfaction
- D. Driving efficiencies
- E. Work from anywhere
Answer: C,E
NEW QUESTION 20
Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)
- A. Provides rapid deployment targets
- B. Supports the distribution of on-premise and remote agents and supervisors
- C. Offers only simple inbound voice call routing and reporting
- D. Is built for Avaya IX TM Workforce Engagement Select
- E. Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
Answer: A,B,D
NEW QUESTION 21
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Integrate and re-use equipment l already own
- C. Improve the customer experience
- D. Add secure mobility features
- E. Grow my business
Answer: B,D
NEW QUESTION 22
Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)
- A. Preferred Edition
- B. Basic Edition
- C. Essential Edition
- D. Select Edition
- E. Server Edition
Answer: D,E
NEW QUESTION 23
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 30 Avaya IP Office TM system inventories
- B. Up to 3000 Avaya IP Office TM systems
- C. Up to 30,000 call recordings
- D. Up to 3000 Avaya IP Office TM users
- E. Up to 30 Avaya Aura® systems
Answer: B
NEW QUESTION 24
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workspaces browser
- B. Avaya IX TM Workplace
- C. Avaya IX TM Meetings
- D. Agent Desktop
Answer: C,D
NEW QUESTION 25
A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?
- A. Preferred Edition
- B. Basic Edition
- C. Select Edition
- D. Essential Edition
- E. Server Edition
Answer: D
NEW QUESTION 26
You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer.
The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
- A. Desktop Trigger
- B. Standard Edition
- C. Workforce Management
- D. Quality Management Edition
Answer: C
NEW QUESTION 27
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Meetings
- B. Avaya IX TM Workplace
- C. Avaya Personal Edition
- D. Avaya Equinox TM
- E. Avaya IX TM Spaces
Answer: B
NEW QUESTION 28
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