Authentic Microsoft MB-240 Exam Dumps PDF - 2025 Updated
Get Prepared for Your MB-240 Exam With Actual 220 Questions
Connected Field Service Implementation: 10-15%
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
Exam MB-240: Microsoft Dynamics 365 Field Service
Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.
Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
NEW QUESTION # 49
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 50
Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?
- A. Account Administrator
- B. Application Administrator
- C. Dynamics 365 Administrator
- D. Cloud Device Administrator
Answer: C
NEW QUESTION # 51
You are a technician at Contoso Electronics, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 52
Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.
- A. invoices
- B. work orders
- C. products and services
- D. purchase orders
Answer: A,B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
NEW QUESTION # 53
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 54
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Ensure the appropriate timezone is set in the scheduler settings.
2 - Create one schedule board atb per time zone.
3 - Add the resource for the time zone to the schedule board tab.
NEW QUESTION # 55
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - For each requirement for the requirement group...
2 - Create a requirement group template called...
3 - Add requirements to the requirement group template..
4 - Add the requirement group to the Kitchen...
5 - Add the Installation incident type to a work order...
NEW QUESTION # 56
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.
Which record type should you use?
- A. time entries
- B. incidents
- C. service tasks
- D. service activities
Answer: C
NEW QUESTION # 57
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident type to the requirement group..
3 - Add the incident type to a work order and book the work...
NEW QUESTION # 58
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 59
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
- A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
- B. Select a work order from any view. On the ribbon, click Get Driving Directions.
- C. From the schedule board, click Actions and select Get Driving Directions.
- D. On the work order form ribbon, click Get Driving Directions.
Answer: C
NEW QUESTION # 60
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 61
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 62
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?
- A. Create a special price list and associate it to the Service Account.
- B. Create a special price list, associate it to an entitlement for the Billing Account.
- C. Create a special price list, associate it to an entitlement for the Service Account.
- D. Create a special price list and associate it to the Billing Account.
Answer: D
NEW QUESTION # 63
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Select the source warehouse, then select the destination warehouse.
- B. Enter the part number from the drop down, then click to transfer.
- C. Enter the quantity to transfer, then click transfer.
- D. Select the From warehouse location, then select the To warehouse location.
Answer: A,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- inventory-transfer
NEW QUESTION # 64
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.
The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?
- A. 1. Navigate to the app designer.
2. Select Use existing solution to create the app
3. Remove all groups and areas other than "My Work. - B. 1. Navigate to the app designer.
2. Select the site map designer.
3. Remove all areas other than "My Work."
4. Add work orders, schedule board, accounts, contacts, and assets. - C. 1. Create a new model-driven app.
2. Select Use existing solution to create the app
3. Select the Field Service site map. - D. 1. Create a new model-driven app.
2. Select the site map designer.
3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."
4. Remove all other groups and areas.
Answer: D
NEW QUESTION # 65
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
Explanation:
Section: Configure field service applications
NEW QUESTION # 66
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
A white paper with black text Description automatically generated
NEW QUESTION # 67
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Products
- B. Work Orders
- C. Agreements
- D. Services
- E. Purchase Orders
Answer: A,C,D
Explanation:
The question is 'configure tax codes' for which you go to Settings area in Field service app.
Settings--> Tax codes (under General)--> On Active tax code page, click New. There are only three taxable items [whether we choose Yes/No] products, services and agreements.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-tax-codes
NEW QUESTION # 68
You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills.
You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated.
You need to update the configuration in the Create Incident Type from Work Order dialog.
Which settings should be updated in order to create your desired template? To answer, select the appropriate settings in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 69
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