C_C4H510_04 Training & Certification Get Latest SAP Certified Application Associate Updated on Aug 30, 2021
Certification Training for C_C4H510_04 Exam Dumps Test Engine
NEW QUESTION 25
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Registered Products and Installed Bases
- B. Service Notification
- C. Service Contract Management
- D. Sales Contact
Answer: A,C
NEW QUESTION 26
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Map the data fields with the offered data fields in the migration template.
- B. Schedule an MDRO Job.
- C. Save the file in XML.
- D. Download the migration template.
Answer: A,D
NEW QUESTION 27
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Registered products
- C. Service contracts
- D. Contacts
Answer: B,D
NEW QUESTION 28
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Configure Work Distribution Rules for Employees
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Assign Restriction Rules
Answer: C,D
NEW QUESTION 29
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 30
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Customer
- B. Product
- C. Installed base
- D. Contract
Answer: A,B
NEW QUESTION 31
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
- A. Maintain the installed base
- B. Purchase a license for the registered product
- C. Scope registered products
- D. Maintain number ranges for customers
Answer: C,D
NEW QUESTION 32
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 33
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Workflow With Action Account Creation
- B. Mass Change Account Data
- C. Online Maintenance
- D. Data Workbench
Answer: A,D
NEW QUESTION 34
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Appointment
- B. Maintenance plan
- C. Territory
- D. Installed base
Answer: B,D
NEW QUESTION 35
Which key user tool allows you to change field properties on the SAP Service Cloud UI?
- A. Code list restriction
- B. Mashup
- C. Adaptation
- D. Workflow rules
Answer: C
NEW QUESTION 36
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Feed
- C. Knowledge base fine-tuning activity
- D. Solution finder
Answer: D
NEW QUESTION 37
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Unrestricted
- B. Restricted
- C. Full Access
- D. No Access
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 38
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 39
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Manual Routing
- B. Time recording
- C. FSM
- D. MRS
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 40
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 41
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. Data Workbench
- C. SLA determination
- D. Ticket routing rule
Answer: D
NEW QUESTION 42
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. Warranty management is available in service tickets.
- C. The Measurements feature is activated.
- D. The number of available standard reports is reduced.
Answer: A
NEW QUESTION 43
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. One time - no condition, time and counter-based
- C. One time, time and counter-based
- D. Absolute, counter-based
Answer: C
NEW QUESTION 44
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