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NEW QUESTION 105
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Assign relevant articles to a group
- B. Make sure subtopics are enabled in the page headline
- C. Add the More Topics link to the navigation menu
- D. Enable Feed Tracking for these topics
Answer: A,D
NEW QUESTION 106
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
- A. Users with the Customer Community Plus license.
- B. Users with the High-Volume Customer Portal license.
- C. Users with the Customer Community Login license.
- D. Users with the Customer Community license.
Answer: A
NEW QUESTION 107
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?
- A. Community Builder
- B. Force.com Sites
- C. Site.com Studio
- D. Community Settings
Answer: A
NEW QUESTION 108
Universal Containers is building a Lightning Community. A few Community pages have numerous Lighting Components which are taking longer to display.
Which step should be taken to improve display time performance of the pages?
- A. Enable On-Demand Rendering.
- B. Turn on server-side Caching.
- C. Enable Progressive Rendering.
- D. Turn on client-side Caching.
Answer: C
NEW QUESTION 109
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)
- A. Enable Super User access for customer users.
- B. Create a Sharing Set on the Case object.
- C. Select the Community User Visibility checkbox.
- D. Set up Delegated Admin access for customer users.
Answer: A,C
NEW QUESTION 110
What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
- A. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.
- B. Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site
- C. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.
- D. Wendy should access Community Manager and Community Builder via a Desktop browser only.
Answer: D
NEW QUESTION 111
Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:* Five active Communities* Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container* Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?
- A. Access all Communities via mobile browser using the Community URL
- B. Access four template -based Communities viamobile browser and Visualforce/Tab community via Salesforce1 mobile browser app
- C. Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser
- D. Access all Communities via Salesforce1 iOS app
Answer: B
NEW QUESTION 112
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community?
- A. Build a custom integration point between the CMS and the Community.
- B. Use Process Builder to import content from the CMS on a periodic basis.
- C. Configure CMS Connect to pull content from the CMS.
- D. Download and install the Community Content package from the AppExchange.
Answer: C
NEW QUESTION 113
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
- A. Add the US customer public group to the Community as members of the Community
- B. Add each US customer as a Community member from their contact record
- C. Add US users to the Community sharing set
- D. Add only US customer profiles as Community members
Answer: B
NEW QUESTION 114
Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community in which customer and partner users are community members.
- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.
- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.
- Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.
Which license type should a Salesforce Admin use for these Partner Users?
- A. Customer Community Plus License
- B. Customer Community License
- C. Employee Community License
- D. Partner Community License
Answer: D
NEW QUESTION 115
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to Public Visibility for all Community pages
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to "Allow access without login"
Answer: C
NEW QUESTION 116
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
- A. Keep existing Topics and reassign Articles to newly created Topics.
- B. Delete existing Topics and assign Articles to newly created Topics.
- C. Merge similar Topics in Content Management Workspace.
- D. Mark old Topics as Inactive and assign Articles to the new Active Topics.
Answer: C
NEW QUESTION 117
Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?
- A. Create the users in Salesforce and add their profile to the Community
- B. Allow the users to self -register to the Community
- C. Create the users as contacts and enable them as Community users
- D. Add the users to the Community as members
Answer: C
NEW QUESTION 118
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
- A. Koa
- B. Aloha
- C. Kokua
- D. Customer Service (Napili)
Answer: D
NEW QUESTION 119
Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies a group of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?
Select one or more of the following:
- A. mention only selected collaboration Partners
- B. Set Chatter group email setting for selected collaboration Partners to Limited
- C. Create an Unlisted Chatter Group for selected collaboration Partners
- D. Manually share records with selected collaboration Partners
Answer: C
NEW QUESTION 120
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Community Builder
- B. Force.com Sites
- C. Site.com Studio
- D. Community Settings
Answer: A
NEW QUESTION 121
A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers
- A. Posts and Comments
- B. Articles
- C. Topics
- D. Files
Answer: A,D
NEW QUESTION 122
Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?
- A. Create a Global Action and update the layout to include required fields.
- B. Create a new Case page in Community Builder and include required fields.
- C. Create a custom case page for Guest users and add required fields.
- D. Create a record type for Guest users and associate to the Case page layout.
Answer: D
NEW QUESTION 123
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Send an email to the administrator when the opportunity is marked closed won so they can create users
- B. Use a schedule report that alerts the Salesforce administrator of the new contacts
- C. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- D. Use a trigger to create Community users for all related contacts on the account
Answer: D
NEW QUESTION 124
Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.
How should the Administrator meet these requirements?
Select one or more of the following:
- A. Build a custom Lightning Component and enable the sharing attribute
- B. Set up Unlisted Chatter groups and make the UC account manager the owner
- C. Set up Private Chatter groups and make the UC account manager the owner
- D. Configure a Collaboration object with manual sharing
Answer: B
NEW QUESTION 125
Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?
- A. Knowledge Articles for Communities is not enabled
- B. View Knowledge Articles has not been checked on the Community Profile
- C. The Articles are being viewed on unsupported mobile devices
- D. Knowledge Articles for Customers is not enabled
- E. Customer sharing has not been checked on the Knowledge Article
Answer: E
NEW QUESTION 126
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Salesforce Community Cloud Consultants (SU18) Community-Cloud-Consultant Exam
Salesforce Community-Cloud-Consultant Exam is related to Salesforce Certified Community Cloud Consultant (SU18) Certification. This exam is suitable for Salesforce Developer and Technical Architects. It validates the ability to implement Community Setup, Community Setup, Community Management, Sharing and Security and the person usually focuses on Administrating or developing in the Salesforce Community Cloud Platform. Consultant, Solution Architect and Salesforce Developer usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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