Pass Your Exam Easily! Sales-Cloud-Consultant Real Question Answers Updated on Feb 11, 2025
Actual Questions Answers Pass With Real Sales-Cloud-Consultant Exam Dumps
NEW QUESTION # 31
Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.
Which two points should the consultant include in the training information?
Choose 2 answers
- A. Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
- B. Users can share individual emails or make them private.
- C. Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
- D. Users can choose to show emails added via EAC in the Related Lists activities view.
Answer: C,D
Explanation:
Einstein Activity Capture (EAC) allows users to store emails and attachments in Salesforce and have them visible in the Activity Timeline and Related Lists. Users can choose to show emails added via EAC in the Related Lists activities view.
To use Einstein Activity Capture, users must connect their email accounts to Salesforce. They must also agree to the terms of the service provider before they can send emails in Lightning.
NEW QUESTION # 32
Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue?
- A. Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detail to render while the Invoice related list data will be visible after querying details from Invoices.
D . Enable "Load Individual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices. - B. Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster.
- C. Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to render Account details u faster.
Answer: A
NEW QUESTION # 33
Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities.
What should a Consultant, recommend to meet this requirement?
- A. Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.
- B. Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the dosed/won stage.
- C. Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the dosed/won stage.
- D. Configure a Process Builder process for renewal customers that sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.
Answer: C
NEW QUESTION # 34
The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?
- A. Change the criteria for the standard Lead Matching Rule.
- B. Confirm the standard Lead Matching Rule is deactivated.
- C. Confirm the custom Lead Matching Rule is activated.
Answer: C
Explanation:
When dealing with duplicate leads, even if a standard Matching Rule is in place, it may not be sufficient if specific custom criteria are needed for identifying duplicates. In Salesforce, it's possible to create custom Matching Rules that use criteria tailored to the business's unique data requirements. Activating a custom Lead Matching Rule ensures that leads are matched based on those specific attributes, which can be more effective at identifying duplicates than the standard rule alone. The consultant should verify that the custom rule is active so it can be used to enforce lead uniqueness.
For details on Matching Rules, see Salesforce's documentation on Setting Up Matching Rules.
NEW QUESTION # 35
Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team. Sales management wants to track data trends and adoption.
What should the consultant recommend to measure core Sales Cloud record data?
- A. System Overview Page
- B. User Login Report
- C. Salesforce Optimizer
- D. Adoption Dashboards Pack
Answer: D
Explanation:
* Adoption Dashboards Pack is the best feature to measure core Sales Cloud record data and track data trends and adoption after implementing Sales Cloud for a mid market sales team. Adoption Dashboards Pack is a package that contains pre-built dashboards and reports that show how users are adopting and using Salesforce features and functionalities, such as creating and updating records, logging activities, running reports, etc. By using Adoption Dashboards Pack, Universal Containers sales management can monitor and analyze core Sales Cloud record data such as accounts, contacts, opportunities, etc., and see how they change over time and across different dimensions.
NEW QUESTION # 36
Which pair of reports is best associated with the business driver "Build a strong pipeline" ?
- A. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
- B. "Stage Duration Age" and "Forecast by Sales Rep"
- C. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
Answer: A
NEW QUESTION # 37
Which of the following stage should be matched with the Forecast Category "Omit"?
- A. Mid pipeline
- B. Closed and Lost
- C. Late pipeline stages
- D. Closed and Won
- E. Early pipeline stages
Answer: B
NEW QUESTION # 38
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to
measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?
- A. Create a joined report that includes fields for call center location, agent, calendar month, and first-call
resolution. - B. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and
first-call resolution. - C. Create a list view report that includes fields for call center location, agent, calendar month, and first-call
resolution. - D. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call
resolution.
Answer: D
NEW QUESTION # 39
Can you capture currency amount information through web to lead or web to case?
Answer:
Explanation:
Yes. Add the Lead Currency or Case Currency fields when generating the HTML form. This will ensure the currency amount is captured and not converted to the corporate currency.
NEW QUESTION # 40
Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity.
What should CK consider when enabling Advanced Currency Management in its Salesforce org?
- A. Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.
- B. Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.
- C. Account cross-object formulas always use the dynamic conversion rate for currency conversion.
- D. Account Roll-up Summary fields will update from the Opportunity object.
Answer: D
Explanation:
Account Roll-up Summary fields will update from the Opportunity object is something that Cloud Kicks should consider when enabling Advanced Currency Management in its Salesforce org. A Roll-up Summary field is a field that calculates values from related records, such as count, sum, min, max, etc. Advanced Currency Management is a feature that allows users to enable dated exchange rates and track historical exchange rates in Salesforce. By enabling Advanced Currency Management, Cloud Kicks can use dated exchange rates to convert currency amounts based on specific dates or ranges of dates. When using dated exchange rates, Account Roll-up Summary fields will update from the Opportunity object based on the close date of the opportunities, regardless of whether the opportunities are open or closed.
NEW QUESTION # 41
Northern Trail Outfitters (NTO) sells two product lines that each use a distinct selling methodology. Additionally each product line captures different information that is used to sell the products. What should a consultant recommend to support selling the two product lines?
- A. Create two sales processes and two page layouts, assign them to two different opportunity record types for each product line
- B. Create one page layout, two sales processes, and validation rules to capture relevant opportunity information
- C. Create two page layouts and two sales processes, assign them to the respective product lines to collect relevant information.
- D. Create two page layouts, one opportunity record type, and one workflow rule to assign the correct page layout to the record type.
Answer: A
NEW QUESTION # 42
Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts.
When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain?
- A. User A will have Read-Write access only to the opportunity's Account record.
- B. User A will have Read-Only access to the opportunity's Account and its related contact records.
- C. User A will have Read-Only access to the opportunity's Account record.
- D. User A will have Read-Write access to the opportunity's Account and its related contact records.
Answer: D
Explanation:
When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, User A will have Read-Write access to the opportunity's Account and its related contact records. This is because of the implicit sharing rules that grant access to parent and child records based on the organization-wide default settings. Since the organization-wide default setting for Account is set to Private, users are unable to see each other's accounts by default. However, when a user owns an opportunity that is related to another user's account, the user gains Read-Write access to that account and its related contacts, regardless of the sharing settings for those objects. This ensures that the user can view and edit the account and contact information that is relevant to their opportunity.
NEW QUESTION # 43
The Cloud Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them. Which consideration should the Consultant convey regarding person Account merges?
- A. Person Accounts can be merged automatically by enabling the option in Account Setup.
- B. Person Accounts with a redundant relationship can be merged with duplicate matching rules.
- C. Person Accounts can be merged with other person Accounts.
- D. Person Accounts can be merged with Contact records.
Answer: C
NEW QUESTION # 44
Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book.
Which two steps should the consultant take to resolve this issue?
Choose 2 answers
- A. Activate the products
- B. Share the products with sales reps.
- C. Add the products to a product family.
- D. Add the products to the price book.
Answer: A,D
NEW QUESTION # 45
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which two additional key metrics should the consultant recommend?
Choose 2 answers
- A. Login lockouts
- B. License assignments
- C. Activities logged
- D. Data quality score
Answer: C,D
Explanation:
Activities logged and data quality score are two key metrics that can help measure user adoption of Sales Cloud solutions. Activities logged can indicate how often and how well users are recording their customer interactions and following up on their tasks. Data quality score can indicate how complete and accurate the data entered by users is, and how well it meets the data standards. Verified References:
* https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedSalesCloudConsultant.pdf (page 20)
* https://trailhead.salesforce.com/en/content/learn/modules/sales_admin_user_adoption/sales_admin_user_a
NEW QUESTION # 46
Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book.
Which two steps should the consultant take to resolve this issue?
Choose 2 answers
- A. Activate the products
- B. Add the products to the price book.
Answer: A,B
NEW QUESTION # 47
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