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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Overview of Interaction Center Business Manager
• Configuring Stations
• Identify the components of the Interaction Administrator interface
• Status Messages, Account Codes, and Wrap-up Codes
• Security and Compliance Enhancements
• Overview of Client Templates
• Understand the configuration options available for ACD/Skills-Based routing
• Managed IP Phone Network Provisioning
• Configuring Client Button and Queue Columns
• Configuring ACD
• Managing Licenses
• Using Response Management Libraries
• Basics of Interaction Reporter
• Managed IP Phone Configuration and Templates
• Introduction to PureConnect Application Suite
• Workgroups ACD Skills
• Basics of Interaction Supervisor
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Introduction to ACD Tools

Configuring Call Flows

• Default Auto Attendant set of menus and operations
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Profile
• Email Schedules
• Email Operations
• Queue Operations
• Schedule Configuration
• Email Profiles
• Overview of Interaction Attendant user interface
• Recognize and use the files and storage structure used by the Interaction Attendant
• Structure of a Node
• Overview of Default Schedule
• Manage Voice Prompts
• Standard Inbound Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Custom Profiles

Interaction Center Certified Engineer (ICCE) Bootcamp

• Log Retrieval Assistant
• Licensing Users and Stations
• Reporting Tables
• Using Interactive Update Client
• Running Setup Assistant
• Configure Line Groups
• IC System Manager
• Gateways Overview
• SIP Station Configuration
• New License Generation
• SIP Line Configuration
• Configure Interaction Media Server
• Codecs
• IC Licensing Overview
• Configure SIP addresses
• License Management and Allocation
• Interaction Center Security Methods
• Interaction Subsystems
• Interaction Center Architecture
• Interactive Update Provider Overview
• Log Viewer
• DID/DNIS Routing
• Dial Plan
• TroubleShooting
• DNS Server
• WireShark Analyzer
• Configuring IC Switchover Process
• Installing IC and Interaction Media Server
• SIP Proxy
• Interaction Center Platform Overview
• Configure Regionalization
• Site Information
• Post Installation Configuration
• DHCP
• Database Server
• IC Survey File
• Directory Server
• Understanding Lines and Groups

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• This exam is offered in only English.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• There is a time limit of 120 minutes for the exam.

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Purchasing our GE0-601 training test is not complicated, there are mainly four steps: first, you can choose corresponding version according to the needs you like. Next, you need to fill in the correct email address (The email must be correct. It is very important. We will send our GE0-601 exam prep into your email soon after payment). And if the user changes the email during the subsequent release, you need to update the email. Then, the user needs to enter the payment page of the GE0-601 learning materials and pay attention to several tax-free areas. Please notice that we only support credit card to pay. Finally, within ten minutes of payment, the system automatically sends the study materials to the user's email address. Our payment method and GE0-601 training test are safe and anti-virus. We are sure. Please rest assured.

Genesys GE0-601 Exam Syllabus Topics: